Our Commitment to You
At RAW Forest Foods, we see adaptogens as quiet teachers from the forest. They remind us that strength is something we nourish gently, day by day. The forest doesn’t rush, and neither does true wellness.
This is the heart of herbalism for us. It’s about honoring that pace and trusting that renewal unfolds in its own time.
A Reasonable Timeframe for Adaptogenic, Proandrogenic, and Tonic Herbs
Working with adaptogenic, proandrogenic, and tonic herbs takes time. These plants don’t rush. They meet the body slowly, restoring what’s been depleted and gently renewing the system. Like tending the earth or cultivating deep roots, it’s the steady, consistent nourishment that brings results.
To fully experience what these herbs can offer, we recommend four to six weeks of daily use. That’s when the deeper shifts often begin. To support this process, we offer a 60-day refund policy on all retail purchases.
More than a period of waiting, this time is an invitation to be patient, stay present, and allow the plants to do their quiet work.
When a Return is Necessary
We stand behind every product we offer. But if a return is needed, just send us a simple email within 60 days of delivery to begin the process. We’ll guide you gently through the next steps. It’s straightforward and made to honor the trust you place in us.
You’ll find the full instructions below.
Making a Return for Unmet Expectations
If what you received doesn’t meet your expectations, reach out to us within 60 days of delivery. We’ll listen and work together to find the right path forward.
Whether that means a replacement, a different option, store credit, or a refund. Our goal is to support you in a way that feels fair and clear.
Once your return arrives, we’ll take care of the rest.
How to Make a Return
- Reach out to us within 60 days of delivery to get a return authorization and a prepaid shipping label for domestic orders. It’s okay if the product is already used or empty.
- Send the item back to us using the prepaid label.
- Once it arrives, we’ll take care of the next step—whether that’s a replacement, refund, store credit, or something else we agree on.
The Fine Print
- Refunds, replacements, or credits are only available within 60 days of delivery. After that, we’re not able to offer these options.
- We’ll process your return soon after it arrives.
- All returns must be sent to our warehouse — not our mailing address. Please use the prepaid label or contact us for the correct return address.
- International and wholesale orders follow a different return policy.
- For full details, see our Terms and Conditions and Privacy Policy.
Delivery Guarantee
Every order that leaves our hands carries a promise. We guarantee delivery on all domestic retail shipments. And if something doesn’t arrive as it should, we’ll work with you to find the best way forward.
Most often, that means sending a replacement. That’s part of our guarantee. We offer one resolution per order, whether that’s a reshipment, store credit, or refund. If the replacement doesn’t arrive, we aren’t able to offer another.
It’s a policy rooted in care. For you, for us, and for the work we do. So, if something’s gone wrong, reach out. We’re here to help.
- Damaged During Shipping – Each order is packed with intention, but once it leaves our hands, the journey isn’t always gentle. If anything arrives damaged, please send us a photo and a note describing what happened. It helps us see clearly and get a replacement for you as soon as possible.
- Incorrect Items Received – Sometimes mistakes happen. Human hands, after all, are part of the process. If you received the wrong item, just reach out and let us know. A quick photo helps us understand what happened, so we can make things right and get the correct item on its way to you.
International and wholesale orders follow different return policies, so please check the details that apply to your purchase.
Order Changes and Order Cancellations
Think of your order like a leaf carried by the wind. Once it’s gone from our hands, it can’t be called back. As noted on our Shipping and Tracking page, changes and cancellations are only possible before your order leaves the warehouse.
We ship weekdays at dawn (EST). If you want to make a change, don’t wait to get in touch.
- Canceling an Order Through Your Account – If your order hasn’t yet left our care, you can cancel it by logging into your account (upper right corner of the website). The option to cancel will appear on your Orders page, as long as the journey hasn’t begun.
- Canceling an Order By Contacting Us – Orders move fast once they leave. If yours is still here, tell us soon, and we’ll try to hold it back for you.
International Orders and Returns
- International Returns for Unmet Expectations – Each product carries our intention and heart. If it doesn’t meet your expectations, we’ll help find a solution. For domestic orders, we cover the return shipping. For international orders, while return shipping isn’t included, the care and process remain the same.
- International Delivery Guarantee – Orders sent abroad travel a little differently. We guarantee delivery within the U.S.—from our soil to the border. Beyond that, international shipments move through other hands and systems. While we can’t promise the full journey, we send them off with every intention and traceability we can offer.
Before placing an international order, we invite you to read through our International Shipping Policy. It’s the clearest map we can offer for what lies ahead. If you’re unsure about anything, we’re only a message away.
Wholesale Orders and Returns
Your wholesale order follows the path we laid out together in your agreement. If you ever need to revisit it, or want clarity, we’re just a message away.
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Site Disclaimers
General Guidence
The content on this site is provided for educational and informational purposes only and should not be construed as medical advice. Always consult a qualified healthcare provider before making changes to your diet, lifestyle, or health regimen, particularly if you are pregnant or nursing, under the age of 18, managing allergies or known sensitivities, or living with any medical conditions.
At RAW Forest Foods, your safety is our priority. Please note that our products are dietary supplements, not medications. The following disclaimer applies:
* These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.
Ingredient Transparency and Allergen Awareness
We are committed to providing transparent ingredient information to help you make informed decisions. If you have or suspect you have allergies to any of our ingredients, we strongly advise against using our products, as allergic reactions can be severe.
Interaction with Medications
If you are taking any medications, consult with your healthcare provider before using supplements. Certain supplements may interact with medications, potentially altering their effectiveness or causing unwanted effects.
For more details, please review our full Terms and Conditions.