Every Product Carries With It a Piece of Us—and That’s Just the Beginning
We want your order to reach you with the same care and intention it was made with. Most orders leave within one day. They move through the United States Postal Service (USPS), traveling from our hands to yours, across the country or beyond.
By noon EST, orders are on their way. If you have questions, we’re here to help.
Domestic Order Processing, Shipping, and Delivery
Domestic Shipping Rates
Nearly all domestic orders begin their journey from our warehouse within one business day, moving through USPS Ground Select, First-Class Mail®, or Priority Mail®—and occasionally UPS and FedEx— based on size, and tracking is always available.
- Free Shipping – For orders above $49.99 after discounts and promotions, we cover shipping within the U.S. It’s our way of honoring the giving nature that inspires every product we make.
- Flat Rate Shipping – For smaller orders, shipping is $8.00. Just enough to guide it gently from our hands to yours.
Domestic Order Delivery Times
USPS estimates most deliveries to arrive in 1 to 3 business days. You’ll receive tracking details once your parcel begins its journey, along with a sense of when to expect it.
If you need something specific, reach out before placing your order. We’ll do what we can to meet you there.
And if the product doesn’t feel quite right when it reaches you, let us know within 60 days. We’ll find a way forward together. That might mean a replacement, a substitution, store credit, or a refund. Whatever fits the moment best.
Once the item returns to us, we’ll take care of the rest.
Domestic Order Tracking
Once your order leaves our hands, you’ll get an email with tracking, so you can follow its path. You’ll also find it in your account, but if reaching out is easier, we’re here.
For international shipments, tracking can get a little foggy as the package moves across borders. We’ll pass along everything we’re given.
Domestic Order Delivery Guarantee
Every package we send carries the care of hands that gathered and crafted it. If your domestic retail order is lost or damaged on its journey, please reach out as soon as you can.
We’ll guide you gently through the next steps, whether it means sending a replacement, offering store credit, or issuing a refund. Your trust is the soil where our work takes root and flourish.
For details, please visit our Returns, Replacements, and Cancellations page.
International Order Processing, Shipping, and Delivery
We’re deeply grateful to serve kindred spirits in over 90 countries.
Every international order carries with it the energy of the plants, the knowledge passed down through ancestral traditions, and the intention we place into every formula.
Still, the journey across borders isn’t always smooth. Delays, customs fees, and the rare refusal at entry are part of the path. While we tend to each parcel with care, international shipping lives outside the certainty we can offer for domestic orders.
You can find more about that on our International Returns page. And if you ever need to speak with us, we’re here.
International Shipping Rates
Shipping rates are pulled directly from the carriers at checkout, reflecting the size of your parcel, the distance it will travel, and what the journey costs today. We don’t charge extra to prepare or pack your order—that part is already done with heart.
If you need support, or if anything feels unclear, we’re just a message away.
International Order Delivery Times
Once your order leaves our hands, it follows a longer trail—across oceans, through customs, and into the heart of your country. Delivery times usually fall between 7 and 21 business days, though delays can happen, especially during busy times of the year.
We send international shipments with the same care and timing as domestic orders, and we truly appreciate your patience as your order journeys to you.
International Order Tracking
Tracking is part of every international order, though the visibility tends to fade after it leaves U.S. soil, often through the Jamaica, NY USPS hub. Some countries don’t scan packages at every step, and it can feel like your parcel has stopped moving.
We know that can feel uncertain, but it’s part of the rhythm of cross-border shipping. From experience, we’ve seen these parcels arrive safely more often than not. It’s a path we’ve walked many times.
International Order Delivery Guarantee
We’ve seen thousands of international orders make their way safely to their homes. But we’ve also seen the occasional parcel get held up by forces beyond our hands.
We can guarantee delivery within the U.S., but once an order begins its journey abroad, we step into unknown territory.
If you're ordering from another country, please take a look at our International Returns page before completing your purchase. It’s important to us that you feel grounded in the full picture.
Formatting International Addresses
The journey begins with your address. Taking a moment to format it clearly helps your package reach you without getting caught in unnecessary detours.
We’ve adapted the guidance below from USPS standards to support a steady path from our hands to yours. If you'd like to read more, the full guidelines are on their site.
USPS Address Formatting Rules
| Instructions and Description | |
|---|---|
| Line 1: | Recipient’s Full Legal Name – Include both given and family names. |
| Line 2: | Street Address or P.O. Box – Include the house/building number, street name, and any unit/apartment number. If using a P.O. Box, list only the P.O. Box number. |
| Line 3: | City, Province/State, and Postal Code – Write the city name in uppercase letters, include the province/state abbreviation, and verify the postal code for accuracy. |
| Line 4: | Country – Write the full country name in uppercase letters. Do not abbreviate. |
| Line 5: | Phone Number (Optional but Recommended) – Provide a phone number if possible to assist with delivery issues. |
Correctly Formatted International Addresses
| Please Check the Following Examples of Formatted International Addresses | |||
|---|---|---|---|
| Emma Tremblay | Alejandro García | Ms. Akiko Tanaka | Dr. Ahmed El-Sayed |
| 75 Lower Dundas Street | Calle de los Jardines, 25 | Shinjuku Sumitomo Building #1005 | 5 El-Sheikh Zayed St. |
| Apt 4B | 28013 Madrid | 8-17-1 Nishi-Shinjuku | Roxy, Heliopolis |
| Toronto ON M5J 3A6 | SPAIN | Shinjuku-ku | Cairo 11757 |
| CANADA | JAPAN | Tokyo 160-0023 | EGYPT |
| Phone: +1 416-123-4567 | Phone: +81 3-1234-5678 | Phone: +20 2-1234-5678 | |
Customs Fees and Duties
As your order makes its way to you, it may pass through the hands of customs. Occasionally, this can mean extra fees or duties, depending on your country’s rules. These charges, if they appear, are the customer’s to cover.
We always declare each item truthfully, following U.S. Customs and Border Protection regulations, and encourage checking with your local customs office if you want a clearer picture before you place your order.
Import Restrictions
Just as each plant thrives in its own conditions, every country has its own guidelines for what may enter. Some limit herbal ingredients; others restrict how much you can receive.
For example, Canada allows no more than three units of certain products like Tongkat Ali Extract. To help your order move smoothly through its journey, we recommend speaking with your local customs office before placing it.
Our guarantee for international delivery covers the journey until it leaves U.S. soil. Beyond that, it’s guided by the laws and limits of your homeland.
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General Guidence
The content on this site is provided for educational and informational purposes only and should not be construed as medical advice. Always consult a qualified healthcare provider before making changes to your diet, lifestyle, or health regimen, particularly if you are pregnant or nursing, under the age of 18, managing allergies or known sensitivities, or living with any medical conditions.
At RAW Forest Foods, your safety is our priority. Please note that our products are dietary supplements, not medications. The following disclaimer applies:
* These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.
Ingredient Transparency and Allergen Awareness
We are committed to providing transparent ingredient information to help you make informed decisions. If you have or suspect you have allergies to any of our ingredients, we strongly advise against using our products, as allergic reactions can be severe.
Interaction with Medications
If you are taking any medications, consult with your healthcare provider before using supplements. Certain supplements may interact with medications, potentially altering their effectiveness or causing unwanted effects.
For more details, please review our full Terms and Conditions.