Customer Support

Finding Customer Support at RAW Forest Foods

At RAW Forest Foods, we see ourselves as more than just a company—we are a family passionate about quality, tradition, craftsmanship, and the well-being of our customers. Every detail, from sourcing to formulating to manufacturing, reflects our commitment to integrity and authenticity. We understand that every interaction—whether through our products or customer support—must embody these values.

The resources and links below should answer 99% of common logistical questions. With that said, if you need further assistance—or prefer to communicate with a human rather than a website—please reach out. We’re here to help.

For information and insights into our products, their ingredients, formulation, and other educational materials, check out the Knowledge Tree and the Pine Pollen Academy.

Contact Information

We are proud to be based in beautiful Burlington, Vermont. As such, we operate on Eastern Standard Time (EST) and are available from 9 a.m. to 5 p.m., Monday through Friday.

We are closed on weekends and holidays.

• Contact us by phone – (802) 349-1347
• Contact us by email – forage@rawforestfoods.com
• Or use our contact us form.

Mailing Address

Important: This address is not for shipping returns or exchanges. Sending them to this address will result in delays with refunds or exchanges. Contact us for more information.

FAQ and Customer Support

Customer Support Frequently Asked Questions (FAQs)

Our Customer Support FAQs address a range of common logistical and and other order-related questions, including shipping, returns, and select product details. Our Pine Pollen FAQs are a dedicated resource for specific questions about Pine Pollen.

Returns, Cancellations, and Replacements

Mistakes can—and will—happen. It’s inevitable. Our Returns, Cancellations, and Replacements page provides detailed information and step-by-step instructions on our product and shipping guarantees.

We’ll do everything we can—within reason, of course—to make things right.

Gift Certificates

Purchase, send, manage, and redeem RAW Forest Foods gift certificates.

Orders, Shipping, and Tracking

Reliable, Dependable, and Fast Shipping on Every Order

We are proud to serve customers around the world. As of our last count, we’ve successfully shipped orders to well over 90 countries. This is truly humbling.

Free Shipping

Domestic retail orders of 2 or more items qualify for free shipping. Just be sure to select the free shipping option at checkout.

International Orders and Shipping

Everyone placing an international order is highly encouraged to carefully review the International Shipping section on our Shipping and Tracking page.

This section provides important information about the unique constraints, considerations, and limitations of international shipping, helping to ensure smooth order processing, shipping, and delivery, as well as clear expectations.

Order Tracking

Once your order ships, an automated email will be sent to you with your tracking details.

If you can’t find the email—whether it’s been deleted, missed, sent to your spam folder, or if the dog ate it—you can access all your order details, including tracking information, through your customer account.

Still need help? No problem. Send us an email, and we’ll provide your order details.

Track your order now by logging into your customer account.

Policies and Programs

Discounts, Promotions, and Coupons

At RAW Forest Foods, we prioritize integrity in our pricing rather than inflating prices and running frequent sales.

That said, we occasionally offer special promotions to our trail family. Many times, we only advertise these promotions through our mailing list—keeping them primarily reserved for our customers.

Sign up for our email newsletter to stay up to date on any promotions we’re running.

Privacy Policy

It is an understatement to say that we take your privacy seriously.

We value your privacy and handle your personal information with the utmost care, from your credit card details to your order history to email address. RAW Forest Foods does not share or sell your data, and we ensure confidentiality in all transactions.

For complete details—including our policy on cookies—please refer to our Privacy Policy.

Terms and Conditions

We don’t want to saddle you with unnecessary legalese, so we try to make our Terms and Conditions as straightforward as possible.

Our Terms and Conditions are vital to providing you with important details about using our site and doing business with RAW Forest Foods—clearly outlining both your rights and our responsibilities.

Referral and Affiliate Program

Our referral and affiliate program allows you to share your experience with RAW Forest Foods and our products—while earning rewards by recommending our products to your friends, family, and community.

Subscriptions and Wholesale

Product Subscriptions

We provide flexible product subscriptions that allow you to have uninterrupted and priority access to your favorite products. Manage your subscription directly in your customer account by navigating to the “My Subscriptions” tab.

Wholesale and Bulk Partnerships

We offer tailored access to select wholesale and bulk ingredients for qualified business and reseller customers.

Visit the Wholesale and Bulk page to learn more, including eligibility, requirements, and how to apply for a RAW Forest Foods wholesale account.