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Customer Support

Finding Customer Support at RAW Forest Foods

At RAW Forest Foods, we see ourselves as more than just a company—we are a family passionate about quality, tradition, craftsmanship, and the well-being of our customers. Every detail, from sourcing to formulating to manufacturing, reflects our commitment to integrity and authenticity. We understand that every interaction—whether through our products or customer support—must embody these values.

The resources and links below should answer 99% of common logistical questions. However, if you need further assistance—or prefer to communicate with a human rather than a website—please reach out. We’re here to help.

For information and insights into our products, ingredients, philosophy, and other educational materials, visit our Knowledge Tree or explore the Pine Pollen Academy.

Contact Information

RAW Forest Foods is proudly based in beautiful Burlington, Vermont. We operate on Eastern Standard Time (EST) and are available from 9 a.m. to 5 p.m., Monday through Friday.

Please note that we are closed on weekends and holidays.

Mailing Address

RAW Forest Foods
11 Elmwood Avenue, Suite 102
Burlington, Vermont 05402, USA

Important: This address is not for shipping returns or exchanges. Sending them to this address will result in delays with refunds or exchanges.

FAQ and Customer Support

Customer Support Frequently Asked Questions (FAQs)

The Customer Support FAQs address a range of common logistical and order-related questions, including shipping, returns, and select product details. Our Pine Pollen FAQs provide a dedicated page for specific questions about Pine Pollen.

Returns, Cancellations, and Replacements

Mistakes can—and will—happen. It’s inevitable. The Returns, Cancellations, and Replacements page provides detailed information and step-by-step instructions on our product and shipping guarantees. We’ll do everything we can to make it right.

Gift Certificates

Purchase, send, manage, and redeem gift certificates through RAW Forest Foods.

Orders, Shipping, and Tracking

Reliable and Dependable Shipping on Every Order

We are proud to serve customers around the world. As of our last count, we’ve successfully shipped orders to well over 90 countries.

Free Shipping

Domestic retail orders of $49.99 and up qualify for free shipping. Just be sure to select the free shipping option at checkout.

International Orders and Shipping

Everyone placing an international order is highly encouraged to carefully review the International Shipping section on our Shipping and Tracking page. This section provides important information about the unique constraints, considerations, and limitations of international shipping, helping to ensure smooth order processing, shipping, and delivery, as well as clear expectations.

Order Tracking

Once your order ships, an automated email will be sent to you with your tracking details. If you can’t find the email—whether it’s been deleted, missed, sent to your spam folder, or if the dog ate it—you can access all your order details, including tracking information, through your customer account. Still need help? No problem. Send us an email, and we’ll provide your order details.

Track your order now by logging into your customer account.

Policies and Programs

Discounts, Promotions, and Coupons

At RAW Forest Foods, we prioritize integrity in our pricing rather than inflating prices and running frequent sales. That said, we occasionally offer special promotions to our community. Many times, we only advertise these through our mailing list—keeping them primarily reserved for our customers. Sign up for our email newsletter to stay up to date on any promotions we’re running.

Privacy Policy

We value your privacy and handle your personal information with the utmost care, from your credit card details to your order history and email address. RAW Forest Foods does not share or sell your data, and we ensure confidentiality in all transactions. For complete details on our privacy—including our cookie policy—please review our Privacy Policy.

Terms and Conditions

Our Terms and Conditions provide important details about using our site and doing business with RAW Forest Foods, clearly outlining both your rights and our responsibilities.

Referral and Affiliate Program

Our referral and affiliate program allows you to share your experience with RAW Forest Foods and our products while earning rewards by recommending them to your friends, family, and community.

Subscriptions and Wholesale

Product Subscriptions

We provide flexible product subscriptions that allow you to have uninterrupted access to your favorite products. Manage your subscription directly in your customer account by navigating to the “My Subscriptions” tab.

Wholesale and Bulk Partnerships

We offer tailored, select wholesale and bulk ingredients for qualified business and reseller customers. Visit the Wholesale page to learn more, including eligibility, requirements, and how to apply for a wholesale account at RAW Forest Foods.