Supporting You on Your Health and Wellness Journey
At RAW Forest Foods, our commitment is to provide you with everything you need for a smooth, informed experience. This FAQ section offers answers to your most common questions, covering topics like product usage, ingredient insights, shipping, tracking, and more.
If you have additional questions, please reach out—we’re here to help.
About RAW Forest Foods
Where is RAW Forest Foods Located?
We’re proudly based in Burlington, Vermont—a city surrounded by natural beauty and nestled between the Adirondack and Green Mountains along Lake Champlain.
If you’re in the area, we’d love to hear from you. Find our contact details on our Contact Us page.
Ordering and Payment
How Do I Place an Order?
Ordering is easy: browse our products, add items to your cart, and follow the checkout steps to complete your purchase.
What Payment Methods Do You Accept?
We accept a range of payment options, including major credit/debit cards and gift certificates. For more information, visit the checkout page.
Can I Modify My Order After Placing It?
Yes, changes can be made before processing. Contact us right away if you need to adjust your order, keeping in mind that changes are only possible prior to shipping.
Account Management
How Do I Create an Account?
Creating an account is optional. You may check out as a guest, register during checkout, or use the “Register” link in our website header.
What If I Forget My Password?
If you forget your password, click “Forgot Password” on the login page. You can also reset your password here.
Shipping and Tracking
Do You Offer Free Shipping?
Yes, we offer free domestic shipping on U.S. orders totaling $49.99 and above.
What Are Your Shipping Options and Delivery Times?
Orders are typically shipped within one business day. U.S. orders are typically sent via USPS First Class, USPS Ground Select, or USPS Priority Mail, depending on order size, with UPS as an alternative for certain shipments. All options include tracking, with most deliveries arriving within 2-3 business days. For more details and additional options, please visit our Shipping and Tracking page.
Do You Ship Internationally?
Yes, we ship internationally and are pleased to share our products worldwide. See the international shipping section on our Shipping and Tracking page for details.
How Can I Track My Order?
Once your order ships, you’ll receive a tracking number via email, which is also accessible in your account.
Returns, Replacements, and Cancellations
What Is Your Return Policy?
We offer a 60-day return policy on all products. For more information, please visit our Returns, Replacements, and Cancellations page.
How Do I Change or Cancel My Order?
To change or cancel an order, contact us as soon as possible for assistance. More information is available in the cancellations section on our returns page.
Product Information and Recommendations
How Do I Use RAW Forest Foods Products if I’m New to Herbalism?
Our novice-friendly guide introduces you to herbalism with practical information and easy-to-follow visuals. We also offer guides for specific product types:
- Using tinctures.
- Using raw pollen powders.
- Preparing and using extract powders.
- Using capsules and tablets.
Our adaptogenic and tonic herbs, including proandrogenic and phytoandrogenic formulations, are designed to promote well-being and adapt to your body’s needs. Regular, consistent use can maximize benefits over several weeks. For detailed instructions, please see product labels and pages.
Where Can I Find Ingredient Information?
Each product page provides detailed ingredient information. For more, visit our Knowledge Tree and Herbal Materia Medica.
Where Can I Learn About Pine Pollen?
Our Pine Pollen Academy is a comprehensive resource on Pine Pollen’s health benefits, adaptogenic effects, FAQs, and supporting academic studies.
How Do I Know Which Product Is Right for Me?
Our product descriptions are designed to help guide you. For personalized assistance, please contact us. We follow federal regulations that restrict specific product recommendations, ensuring consumer protection.
Do You Offer Private Consultations?
While we provide resources and information to support informed decisions, we do not offer private consultations or product recommendations per FDA guidelines. Instead, explore our Product Guidebooks for curated collections that provide an excellent starting point.
Quality, Sourcing, and Production
Where Are RAW Forest Foods Products Made?
We are dedicated to delivering high-quality, pure products crafted in domestic facilities that meet the highest industry standards, including organic, FDA cGMP, and NSF certifications. Each product is made with careful precision, ensuring you receive only the finest.
Our ingredients are sourced globally, and we work directly with producers and wild harvesters to obtain the highest-quality materials. Many of our ingredients are certified organic or wild-harvested, cultivated or gathered naturally without harmful chemicals or pesticides. We honor the therapeutic power of these botanicals, treating each ingredient and formulation with the utmost respect to ensure they meet your standards of excellence.
How Do You Maintain the Quality of Your Products?
Maintaining product integrity and quality is our top priority. Our sourcing approach is rooted in sustainability and authenticity, often using the Daodi method—a traditional sourcing practice that emphasizes the importance of a herb’s geographical origin to preserve its purity and efficacy. Though our ingredients are globally sourced, all RAW Forest Foods products are produced in FDA and NSF-registered cGMP facilities, upholding stringent quality control and regulatory compliance.
Are Your Products Organic and Non-GMO?
RAW Forest Foods prioritizes organic and non-GMO ingredients wherever possible. For specific certifications, please refer to individual product descriptions.
To learn more about our sourcing and production practices, visit our Facilities and Production page.
Gift Certificates
How Can I Purchase a Gift Certificate?
Gift certificates can be purchased, redeemed, and checked for balance on our Gift Certificates page.
Can I Use Gift Certificates for Any Product?
Yes, our gift certificates are redeemable on any product.
Privacy and Security
How Do You Safeguard My Personal Information?
We use advanced encryption and security protocols to protect your information and do not share or sell data. All payments are processed at Level 1 PCI compliance, the industry’s highest standard. For details, see our Privacy Policy.
Terms and Conditions
Where Can I Find the Website’s Terms and Conditions?
Please visit our Terms and Conditions page for comprehensive details on site use.
Finding Additional Support
Need More Help?
If you can’t find what you’re looking for here, don’t hesitate to contact us. We’re here to support you.
Return to the Customer Support Hub
Site Disclaimers
General Guidence
The content on this site is provided for educational and informational purposes only and should not be construed as medical advice. Always consult a qualified healthcare provider before making changes to your diet, lifestyle, or health regimen, particularly if you are pregnant or nursing, under the age of 18, managing allergies or known sensitivities, or living with any medical conditions.
At RAW Forest Foods, your safety is our priority. Please note that our products are dietary supplements, not medications. The following disclaimer applies:
* These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.
Ingredient Transparency and Allergen Awareness
We are committed to providing transparent ingredient information to help you make informed decisions. If you have or suspect you have allergies to any of our ingredients, we strongly advise against using our products, as allergic reactions can be severe.
Interaction with Medications
If you are taking any medications, consult with your healthcare provider before using supplements. Certain supplements may interact with medications, potentially altering their effectiveness or causing unwanted effects.
For more details, please review our full Terms and Conditions.