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Returns, Replacements, and Cancellations

Our Commitment to You

At RAW Forest Foods, we ground ourselves in the ethos of adaptation—the very concept behind adaptogens. Embracing change and fostering resilience requires patience, perseverance, and consistency. This gradual transformation mirrors our own journey toward sustainable, positive change and reflects our approach to herbalism.

A Reasonable Timeframe for Adaptogenic, Proandrogenic, and Tonic Herbs

Using adaptogenic, proandrogenic, and tonic herbs is best appreciated through consistent use. These herbs work with the body to produce positive results. Just as cumulative effort drives real results in exercise, regular and consistent use is key to unlocking the full potential of adaptogens, proandrogens, and tonic herbs. To experience their full benefits, we recommend a four-to-six-week period of dedicated daily use. In support of your commitment, we offer a 60-day refund policy on all retail purchases.

This timeframe allows you to fully evaluate the efficacy of your purchase. We encourage patience and consistency so you can experience the true depth of these carefully crafted formulations.

When a Return is Necessary

We stand behind our products. To ensure an efficient return process, all returns must be pre-authorized (this is as simple as sending us an email) and must fall within the 60-day window, starting from the date of delivery. Full instructions are below.

Making a Return for Unmet Expectations

If a product does not meet your expectations, please contact us within 60 days of delivery. We’ll work with you to find the best solution, which may include:

  • A replacement
  • A substitution
  • Store credit
  • A full or partial refund

Your return will be processed once the item is returned to us.

How to Make a Return

  1. Contact us within 60 days of delivery to obtain a return authorization and a prepaid shipping label (for domestic orders only). It’s okay if the item is empty.
  2. Return your item using the prepaid label.
  3. Once we receive the return, we will process it based on the agreed resolution—whether that’s a replacement, substitution, refund, or store credit.

The Fine Print

  • We are unable to process refunds, replacements, or credits beyond 60 days of delivery. That said, we’re committed to helping you as best we can.
  • Returns are processed once we receive your returned item.
  • Returns must be sent to our warehouse address—not our mailing address. Please use the prepaid shipping label or contact us for the correct return address.
  • International and wholesale orders are subject to a separate return and order guarantee policy.
  • See our Terms and Conditions and Privacy Policy for additional information and store policies.

Delivery Guarantee

We guarantee delivery on all domestic retail orders. As outlined on our Shipping and Tracking page, if there’s an issue with your order’s arrival, we’re here to help find a solution.

When a delivery issue occurs, most customers choose to have us reship their order. This falls within our product guarantee. However, we provide only one resolution per order—whether that’s a reshipment, store credit, or refund. If a reshipped order does not arrive, we are unable to offer an additional reshipment, credit, or refund.

  • Damaged During Shipping

    We take great care in packing and shipping your order, but accidents can happen. If any items in your order arrive damaged, please email us with a description of the damage and a photo. This will help us verify the issue and process your replacement as quickly as possible.

  • Incorrect Items Received

    To err is human. If you receive the wrong item in your order, please let us know so we can make it right. As with a damaged order, we will ask for a photo to confirm the mistake.

Different return policies apply to international and wholesale orders.

Order Changes and Order Cancellations

Only orders that have not yet shipped can be altered or canceled. No changes can be made once an order leaves the warehouse.

As noted on our Shipping and Tracking page, we ship every weekday (Monday through Friday) early in the day (EST). If you need to change your order, contact us immediately.

  • Canceling an Order Through Your Account

    If your order hasn’t shipped yet, log into your account (located in the upper right corner of our website) to cancel it. The option to cancel will be available on your Orders page if cancellation is still possible.

  • Canceling an Order By Contacting Us

    If you’d like assistance canceling your order, please contact us as soon as possible. We’ll make every effort to cancel it on your behalf.

International Orders and Returns

  • International Returns for Unmet Expectations

    We stand behind our products. As with domestic orders, if an item does not meet your expectations, we will work with you to find a resolution. The only difference for international orders is that we do not offer prepaid return shipping. Other than that, the process remains the same.

  • International Delivery Guarantee

    International shipments come with unique considerations and inherent risks that domestic orders do not. While we guarantee delivery for domestic orders, we can only ensure that international orders reach their departure point from the U.S. Once a package leaves the country, delivery is subject to the destination country’s postal and customs systems.

If you’re ordering from outside the U.S., please review our International Shipping Policy carefully before placing your order. If you have any questions, we’re happy to help.

Wholesale Orders and Returns

Wholesale orders are subject to the terms and conditions outlined in your signed wholesale agreement. For specific details, please refer to your agreement or contact us with any questions.

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