Our Commitment to You
At RAW Forest Foods, we ground ourselves in the ethos of adaptation—the very principle behind adaptogens. Embracing change and fostering resilience requires patience, perseverance, and consistency. This gradual transformation mirrors our own journey toward sustainable, positive change and reflects our approach to botanical wellness.
Engaging with adaptogenic and tonic herbs is an experience best appreciated with consistent use. To unlock their full potential, we recommend a four-to-six-week period of dedicated daily use. As with exercise, where cumulative effort drives real results, so too does a regular approach to adaptogens and tonics.
In support of your commitment, we offer a 60-day refund policy on all retail purchases.
This time frame is designed to let you fully evaluate the efficacy of your chosen products. We encourage patience and consistent use so you can experience the true depth of these carefully crafted formulations.
To ensure an efficient return process, all returns must be pre-authorized. Upon request, we’ll provide a prepaid return label, and once we receive the item back, we’ll promptly issue a refund. If you have concerns or questions, please reach out to us. While we’re unable to process refunds, replacements, or credits beyond 60 days, we’re committed to helping you as best as we can. Please note, international orders are subject to a separate refund and guarantee policy.
Order Cancelation
Orders that haven’t been shipped can be altered or canceled. As noted on our Shipping and Tracking page, we ship every weekday (Monday through Friday) early in the day (EST).
Canceling Through Your Account:
If your order hasn’t yet shipped, log into your account (located in the upper right corner of our website) to cancel it. The option to cancel will be available on your orders page if cancellation is still possible.
Canceling by Contacting Us:
If you’d like assistance with canceling your order, please contact us as soon as possible. We’ll make every effort to cancel the order on your behalf.
Damaged Items and Replacements
We take care in packaging your items for safe shipment, though occasionally, accidents happen. If an item arrives damaged, please email us with a picture and a description of the issue. This will help us verify the damage and promptly process a replacement.
Incorrect Items Received
If you receive the wrong item, please let us know as soon as possible so that we can quickly send the correct item. Just like with a damaged item, we will ask for a picture to confirm the mistake.
Returns for Unmet Expectations
If a product does not meet your expectations, please contact us within 60 days of delivery. We’ll work with you to find the best solution, which may include:
- Full or partial refund;
- Replacement;
- Substitution;
- Store credit.
Should you decide to return an item (even if it’s empty), please contact us within the 60-day period to obtain a return authorization and a prepaid return shipping label. Your refund will be processed once the item is returned to us.
How to Return Your Items
We will provide a prepaid shipping label for your domestic, retail return. Please do not send returns to our mailing address; all returns should be directed to our warehouse address, which will be listed on your return label.
For additional information on our store policies, please review our Terms and Conditions and Privacy Policy.
International Orders and Returns
International shipments carry unique considerations. While we guarantee the delivery of domestic orders, we can only guarantee international orders until they leave the U.S.
If you’re ordering from outside the U.S., please review our international shipping policy carefully before placing your order. We’re here to help with any questions or clarifications.
Wholesale Orders and Returns
Wholesale orders are subject to specific terms and conditions as outlined in the signed wholesale agreement. For details, please consult your agreement, or contact us with any questions.
Site Disclaimers
General Guidence
The content on this site is provided for educational and informational purposes only and should not be construed as medical advice. Always consult a qualified healthcare provider before making changes to your diet, lifestyle, or health regimen, particularly if you are pregnant or nursing, under the age of 18, managing allergies or known sensitivities, or living with any medical conditions.
At RAW Forest Foods, your safety is our priority. Please note that our products are dietary supplements, not medications. The following disclaimer applies:
* These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.
Ingredient Transparency and Allergen Awareness
We are committed to providing transparent ingredient information to help you make informed decisions. If you have or suspect you have allergies to any of our ingredients, we strongly advise against using our products, as allergic reactions can be severe.
Interaction with Medications
If you are taking any medications, consult with your healthcare provider before using supplements. Certain supplements may interact with medications, potentially altering their effectiveness or causing unwanted effects.
For more details, please review our full Terms and Conditions.