Crafting Great Products is Just the Beginning
We know how important it is for your order to arrive promptly and reliably. That’s why we handle most domestic and international shipments through the United States Postal Service (USPS). Generally, orders are processed and shipped within one business day, though during holidays and peak seasons, there may be slight delays. We appreciate your understanding during these times.
Domestic Shipping and Delivery
- Free Shipping: Enjoy free shipping within the U.S. on all retail orders of $49.99 or more (after discounts and promotions).
- Flat Rate: Orders under $49.99 are shipped at a flat rate of $8.00.
Orders are processed, shipped, and picked up from our warehouse by noon EST. Most domestic orders ship within one business day and are typically sent via First-Class Mail®, Ground Select, and Priority Mail®, all of which include tracking. USPS estimates delivery times to be 1–3 business days for these services.
Order Tracking
Each order includes tracking so you can monitor your package’s journey. For international shipments, tracking reliability may vary depending on the destination. We’ll email your tracking information as soon as your order leaves our warehouse, and it’s also available in your customer account.
Domestic Shipping Rates (Subject To Change)
| Destination Country: United States | |||
| Order Total | Shipping Fee | ||
| $0.00 - $49.98 | $8.00 Flat Rate | ||
| $49.99 & Up | Free | ||
International Shipping and Delivery
Important Information for International Orders
We’re proud to serve customers in over 90 countries. However, international shipments involve unique risks and unpredictabilities, including customs delays, unreliable tracking, and potential customs or import fees (payable by the customer). In rare cases, some countries may even reject shipments. Despite these challenges, we do everything possible to ensure safe and timely delivery.
For questions or concerns, please contact us. We’re here to help.
Formatting International Addresses
To avoid delays, please format your international address following the USPS standards:
USPS Address Formatting Rules
| Instructions and Description | |||
| Line 1: Addressee's Full Legal Name | Include given and family names. | ||
| Line 2: Street Address or P.O. Box | House/building number, street, and any unit number. For P.O. Boxes, use only the P.O. Box number. | ||
| Line 3: City, Province/State, and Postal Code | Write city in uppercase letters, include province/state, and confirm postal code accuracy. | ||
| Line 4: Country | Write in uppercase letters. Do not abbreviate. | ||
| Line 5: Phone Number (If Possible) | For contact in case of delivery issues. | ||
Correctly Formatted International Addresses
| Examples of correctly formatted international addresses: | ||||
| Juan Perez | Ms. Akiko Tanaka | Dr. Ahmed El-Sayed | ||
| Calle de la Fuente 14 | #1005 Shinjuku Sumitomo Building | 5, El-Sheikh Zayed St. | ||
| 28003 Madrid | 8-17-1 Nishi-Shinjuku | Roxy, Heliopolis | ||
| SPAIN | Shinjuku-ku | Cairo 11757 | ||
| Tokyo 160-0023 | EGYPT | |||
| JAPAN | Phone: +20 2 1234 5678 | |||
| Phone: +81 3 1234 5678 | ||||
Estimated Delivery Time for International Orders
International delivery times vary based on the destination country and customs processes. Most orders arrive within 7–21 business days, though customs delays or other factors outside our control may extend this timeframe. We recommend allowing extra time for delivery, especially during peak seasons.
Unreliable Tracking Information or Tracking Information of Dubious Quality
Once your package leaves the United States—typically from the Jamaica Plains, NY USPS facility—tracking updates may become infrequent. This is often due to coordination challenges among international postal and mail services. While tracking details may seem sparse, please be assured that your order is still likely progressing toward its destination.
Customs Fees and Duties
Customs fees and duties may apply depending on the destination country, and these charges are the customer’s responsibility. We recommend contacting your local customs office for information on potential fees prior to placing your order. For transparency, all items are declared at their actual value in accordance with U.S. Customs and Border Protection regulations.
Import Restrictions
Each country has specific import regulations, which may restrict certain products or ingredients, as well as limit the quantity of items that can be imported. For example, some countries impose limits on specific items, while others, like Canada, may allow a maximum of three units of certain products (such as Tongkat Ali Extract). We encourage customers to verify import restrictions with their local customs authorities to avoid potential delays or complications. Please note that our delivery guarantee for international orders extends only until they leave the United States.
International Shipping Rates
International shipping rates are live and determined at checkout based on order size, destination, and current carrier rates. This real-time calculation ensures an accurate and fair shipping cost. If you have specific shipping requirements or any questions, please don’t hesitate to contact us.
Returns, Replacements, and Order Cancellations
Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us promptly. We will assist in filing a claim with the carrier and work with you to reach a resolution. Your satisfaction is our priority, and our team is dedicated to helping with any issues. For further information, please see our Returns, Replacements, and Cancellations page.
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Site Disclaimers
General Guidence
The content on this site is provided for educational and informational purposes only and should not be construed as medical advice. Always consult a qualified healthcare provider before making changes to your diet, lifestyle, or health regimen, particularly if you are pregnant or nursing, under the age of 18, managing allergies or known sensitivities, or living with any medical conditions.
At RAW Forest Foods, your safety is our priority. Please note that our products are dietary supplements, not medications. The following disclaimer applies:
* These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.
Ingredient Transparency and Allergen Awareness
We are committed to providing transparent ingredient information to help you make informed decisions. If you have or suspect you have allergies to any of our ingredients, we strongly advise against using our products, as allergic reactions can be severe.
Interaction with Medications
If you are taking any medications, consult with your healthcare provider before using supplements. Certain supplements may interact with medications, potentially altering their effectiveness or causing unwanted effects.
For more details, please review our full Terms and Conditions.